Shipping policy

At Opuline Industry, we aim to deliver your wellness, bath and personal-care products safely and efficiently. This Shipping Policy explains how we process orders, calculate shipping charges, dispatch products and handle delivery-related issues for purchases made through our website.

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment and order confirmation.
  • Sundays and public holidays are not ordinarily counted as business days.
  • During sales, promotional periods or periods of unusually high order volume, processing may take longer.
  • Orders may require additional processing time due to stock availability, payment verification, address verification or operational issues.
  • An order confirmation will be sent after a successful purchase, subject to the availability of the relevant communication service.

2. Shipping Coverage

We currently ship across serviceable pin codes within India using recognized domestic courier and logistics services. If an address is outside the serviceable area of our logistics partners, we will notify you and process a full refund.

3. Estimated Delivery Times

  • Metro and major urban centres: 3–6 business days from dispatch.
  • Tier 2 and Tier 3 cities: 5–8 business days from dispatch.
  • Remote, rural or island locations: 7–12 business days from dispatch.

Delivery timelines are estimates and cannot be strictly guaranteed due to external logistical factors.

4. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout before payment.
  • We may offer free shipping on orders meeting specific promotional thresholds (e.g. orders above a stated minimum value).
  • Any free-shipping terms will be stated on our website and applied automatically at checkout.

5. Order Tracking

Once your order has been dispatched, a shipping confirmation containing the tracking number and courier tracking link will be sent via email or SMS/WhatsApp where available. Please allow up to 24 hours for tracking details to update on the carrier's portal.

6. Cash on Delivery (COD)

Cash on Delivery may be offered on select items and postal codes. COD orders may be subject to a nominal verification call or message, and a reasonable convenience fee may apply as displayed during checkout.

7. Delivery Attempts & Undelivered Orders

Courier partners will typically make 2–3 delivery attempts before returning the shipment. If an order is returned due to incorrect address, unreachable recipient or refusal to accept without valid cause, redelivery charges may apply.

8. Damaged, Tampered or Missing Packages

If the outer shipping parcel is visibly damaged, torn or tampered with at the time of delivery, please take photos before opening, refuse delivery if severely damaged, or note the condition on the delivery receipt, and report the issue to us within 48 hours.

9. Contact for Shipping Inquiries

Opuline Industry
Email: contact@opulineindustry.com
Phone/WhatsApp: +91-9727650508
Address: F-101, Ugati Dham, Near Bhagwat Vidhyapith, Sola, Ahmedabad – 380061, Gujarat, India
GSTIN: 24AAGFO9454J1ZV