Refund policy

At Opuline Industry, we take care to pack and deliver our wellness, bath and personal- care products in suitable condition. This policy explains when a return, replacement, exchange or refund may be requested for purchases made through our website.

Part A — Return & Exchange Policy

1. Products Covered

Our products include Epsom salt, Dead Sea salt, Himalayan rock salt, magnesium chloride flakes, bath salts, clays, muds, essential oils and other wellness or personal-care products.

Due to hygiene, product integrity and safety considerations, we generally do not accept change-of-mind returns for correctly supplied products. However, we will consider legitimate complaints involving damaged, defective, incorrect, missing, expired where applicable, tampered with or materially misdescribed products.

2. Eligible Reasons for Return or Replacement

  • Product delivered in a damaged, broken or leaked condition.
  • Incorrect product or variant delivered.
  • Missing item or incomplete order.
  • Product defective, contaminated, tampered with or expired at the time of delivery.
  • Product significantly differing from what was ordered and confirmed.

3. Reporting Window

  • Issues relating to damage, leakages, missing items or incorrect products must be reported within 48 hours of delivery.
  • Other product-integrity or manufacturing-defect issues must be reported within 7 days of delivery.
  • Reports made beyond these windows may still be considered where required by applicable consumer law.

4. Required Information for Raising a Claim

  • Order number and registered contact details.
  • Clear photographs or unboxing video of the outer shipping box, shipping label and damaged or incorrect item.
  • A brief description of the issue.
  • Batch number or manufacturing details where visible on the package.

5. Review and Resolution Options

Once your claim is reviewed, we may offer one or more of the following remedies at our discretion and in accordance with applicable law:

  • Replacement of the damaged, defective or incorrect product at no additional cost.
  • Exchange for an identical or equivalent item if the original is out of stock.
  • Full or partial refund to the original payment method.
  • Store credit or promotional coupon with your consent.

6. Reverse Pickup & Return Shipping

  • Where a physical return is requested by us, we will arrange a reverse pickup through our logistics partners where service is available.
  • If reverse pickup is not available in your pin code, we may request that you ship the product back using a reliable courier service, and we will reimburse reasonable return shipping costs against a valid postal receipt.
  • Returned items must include original packaging, labels and unconsumed portions of the product.

Part B — Refund & Cancellation Policy

1. Order Cancellation by Customer

  • You may request order cancellation before the product has been dispatched by contacting customer support immediately.
  • Once an order has been dispatched or handed to our courier partner, it cannot be cancelled directly and must be handled under our return policy.

2. Order Cancellation by Opuline Industry

We reserve the right to cancel orders due to stock unavailability, pricing or listing errors, inability to verify payment details, shipping restrictions or unserviceable delivery locations. In such cases, a 100% refund will be issued promptly.

3. Refund Processing Timelines

  • Prepaid Orders (Cards, Net Banking, UPI): Refunds are initiated within 3–7 business days of claim approval or receipt of returned goods. Your bank or card issuer may require an additional 3–7 business days to reflect the amount.
  • Cash on Delivery (COD) Orders: Refunds will be remitted to your verified bank account via NEFT/IMPS or UPI within 5–7 business days following receipt of valid account details.
  • Wallet / Store Credit: Credited within 24–48 hours of approval.

4. Contact for Returns, Refunds & Cancellations

Opuline Industry Support
Email: contact@opulineindustry.com
Phone/WhatsApp: +91-9727650508
Address: F-101, Ugati Dham, Near Bhagwat Vidhyapith, Sola, Ahmedabad – 380061, Gujarat, India