Privacy policy

Opuline Industry respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be shared, how long it may be retained and how you can contact us about your privacy.

This policy applies when you visit our website, place an order, contact our customer- support team or otherwise interact with our online store.

1. Business and Privacy Contact Information

Opuline Industry
Email: contact@opulineindustry.com
Phone/WhatsApp: +91-9727650508
Address: F-101, Ugati Dham, Near Bhagwat Vidhyapith, Sola, Ahmedabad – 380061, Gujarat, India
Grievance Officer: Grievance Officer, Opuline Industry (contact details as above)

2. Information We Collect

We collect information that is reasonably necessary to provide our products, process transactions, communicate with customers, maintain store security and meet legal obligations.

A. Contact and Account Information

Name, billing address, shipping address, email address, phone number and login credentials if you create an account.

B. Order and Transaction Information

Products ordered, order value, payment status, transaction identifiers, delivery address and order history. Payment card numbers or online banking passwords are processed by secure payment gateways and are not stored by us.

C. Customer Support and Communication Data

Enquiries, refund/return requests, email or messaging correspondence, photographs or details submitted regarding order issues, and survey or feedback responses.

D. Technical and Browsing Data

IP address, browser type and version, device identifier, operating system, time zone, referral URLs, pages viewed, time spent on pages, search queries and checkout behaviour.

E. Marketing and Preferences

Your communication preferences and newsletter subscription status.

F. Feedback and Reviews

Reviews, comments, product ratings or customer testimonials you provide.

3. How We Use Your Information

  • Processing and fulfilling your orders, packaging products and arranging shipping.
  • Sending order confirmations, tracking information and delivery updates.
  • Providing customer care, managing return, replacement, refund or cancellation requests.
  • Authenticating user accounts and safeguarding against fraud and unauthorised transactions.
  • Maintaining store operations, troubleshooting technical issues and improving website design.
  • Complying with applicable legal, accounting, tax and regulatory requirements.
  • Sending marketing communications where permitted by law, with an opt-out mechanism.

4. Legal Grounds for Processing

We process your personal information based on: performance of a contract (order fulfillment), compliance with legal obligations (tax, accounting, consumer protection), legitimate business interests (store security, preventing fraud), and your consent (marketing subscriptions, non-essential cookies).

5. Information Sharing and Disclosure

We do not sell your personal data. We disclose information only to service providers reasonably needed to operate our store:

  • E-commerce platforms (Shopify) and cloud hosting providers.
  • Payment aggregators and gateways.
  • Logistics partners, courier companies and delivery platforms.
  • Customer communications and support tools (email, messaging providers).
  • Professional advisers, accountants and auditors.
  • Law enforcement, government authorities or courts where required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or loss. While we take reasonable steps to safeguard your data, no internet transmission is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, maintain accounting/tax records and comply with applicable statutory limitation periods.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access, verify or receive a copy of your personal data.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal data where no longer required for legitimate or legal purposes.
  • Withdraw consent to marketing communications at any time.
  • Lodge a complaint with us regarding our handling of your data.

9. Cookies and Tracking Technologies

We and our service providers use cookies, pixel tags and similar technologies to facilitate essential website functions, remember shopping cart items, analyse traffic and personalize content. You can configure your browser to decline non-essential cookies.

10. Third-Party Links and Services

Our website may link to third-party websites, marketplaces or social media platforms. We are not responsible for the privacy practices, content or security of third-party services.

11. Children's Privacy

Our website and products are directed to general audiences and adults. We do not knowingly collect personal information from children under the age of 18 without verifiable parental consent.

12. International Data Transfers

Information may be stored or processed outside India through our technology service providers (such as Shopify servers). Such transfers are conducted in accordance with applicable data protection requirements.

13. Grievance Redressal and Contact

If you have questions, feedback or complaints regarding this Privacy Policy or our privacy practices, please contact our Grievance Officer at contact@opulineindustry. com or by post at F-101, Ugati Dham, Near Bhagwat Vidhyapith, Sola, Ahmedabad – 380061, Gujarat, India.

14. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be published on our website with a revised effective date.